Senior Client Lead

Job Details

Job Title: Senior Client Lead    
Location: Sydney or Canberra preferred (may consider Brisbane, Melbourne or Adelaide for the right candidate)
Employment Type: Permanent Full-time
Work Type: Hybrid, 2-3 days in office per week    

About Us

We work with our clients to help solve the next generation of public policy challenges.

Verian is a world leading, purpose-led and independent research, evidence, evaluation, and communications agency, providing services to government and the public realm. With offices across the globe, our specialist consultants and researchers are supported by our unique global data ecosystem. We provide gold standard data on the economy and society to decision makers.

Verian Australia is one of largest, and most specialised provider of government behavioural strategy, consulting, and evaluation services. Our national Federal team focuses on providing government agencies with solutions to some of Australia’s trickiest questions, like: 

• How do we enable the community to begin the process of developing a shared understanding of sexual consent – with the aim of reducing sexual violence and assault?
• How do we protect women and children by continuing to contribute to the evolving community sentiment around respect and domestic violence?
• How do we re-engage Australians and remind them how to travel safely overseas in a ‘post-pandemic’ environment?

We are Verian. Powering decisions that shape the world.     

About the Role

You will independently lead diverse projects in our Federal Government practice, spanning standard through to large and complex engagements. This includes client management, design of research materials, reporting, and presentation. You will also play a key role in developing strong client relationships, identifying opportunities for business growth, and contributing to the growth of the Verian brand.

Key Responsibilities

Winning work 

• Lead complex proposals including identification and articulation of a unique selling point, design of an appropriate methodology to meet client objectives and budget and making a compelling argument for Verian as the preferred supplier.
• Able to design an appropriate methodology to meet clients’ objectives and budget and understands the broader issues impacting project scope and feasibility.  
  Brand Growth.
• Proactively seeks opportunities to build the profile of Verian with a focus on the local market.
• Work with the Leadership Team to identify and activate opportunities. 

Leading projects 

• Manage client relationship throughout the project, leading discussions on approach, progress and client impact. Able to independently develop all materials required for data collection and brief the project team to ensure everyone understands the client’s needs and their role in the project.
• Manage any issues through the project finding solutions and where necessary advising the Leadership Team of any potential impacts on the business

Analysis and Reporting 

• Can independently prepare a full report for complex projects including development of the ‘story’ report, implications and conclusions that address the client’s objectives. Able to create and deliver a concise and engaging presentation demonstrating insight against client objectives.

Managing client relationships 

• Build strong client relationships that go beyond the delivery of the project in isolation. Understands the client’s world and what is impacting them, and how this may impact our work together.
• Able to identify growth opportunities and have proactive conversations with clients about them. 

People Development 

• Mentor and manage junior researchers providing regular feedback on performance, create a development plan, meet regularly to assess performance against development goals and KPIs.

About You

• 7+ years’ experience in the research and consulting industry
• Understand both qualitative and quantitative methods including analysis and moderation skills and how to utilise them appropriately to design a research program to meet client needs and budget
• Be able to draw conclusions from our evidence that address our client’s objectives
• Articulate insights (both in writing and in person / presentation) to provide clients with outcomes that meet or exceed expectations
• Present confidently to both internal and external audiences
• Possess strong commercial acumen that ensures they deliver profitable jobs that meet or exceed clients’ expectations

Why Join Us

• The chance to work on high-impact, meaningful projects that drive real-world change, across policy, programs and some of Australia’s most challenging and interesting behavioural and communications
• Learning and development opportunities to help you grow professionally
• A collaborative, values-led team that supports your wellbeing and career progression
• A diverse and inclusive workplace where everyone can thrive
• A competitive salary and benefits package
• Up to 5 weeks of annual leave
• Work abroad for up to 4 weeks within any 12-month period