Business Operations Coordinator

Job Details

Business Operations Coordinator     
Location: Sydney or Brisbane, Australia 
Employment Type: Permanent Full-time or part-time
Work Type: Hybrid, 2-3 days in office per week

About Us

We work with our clients to help solve the next generation of public policy challenges

Verian is a world leading, purpose-led and independent research, evidence, evaluation, and communications agency, providing services to government and the public realm. With offices across the globe, our specialist consultants and researchers are supported by our unique global data ecosystem. We provide gold standard data on the economy and society to decision makers.

We combine expertise in human understanding with advanced technologies and data science, connecting governments with citizens across the world. We support the rapid development of policy thinking in moments of urgency. We implement policies on the ground for multi-laterals. We build communications to reach diverse and complex audiences.

We are Verian. Powering decisions that shape the world.

About The Role

This role is to provide day-to-day operational support across Verian Australia and the wider APAC region as required. Working on office and clients operations including marketing, client delivery and internal staff communications, events management, executive support to various levels of leaders, Finance, HR and project administration. This role will oversee all marketing activity and client communications, plus support in the smooth running of business operations across Australia.

Key Responsibilities

Office Operations & Event Management

• Support managers and HR in delivering an excellent employee experience through onboarding, inductions, and offboarding (including equipment return).
• Manage the mobile phone account, ensuring timely updates and changes.
• Arrange travel and accommodation for teams across Australia.
• Plan and execute internal and external events end-to-end, including venue booking, logistics, catering, and budget management.
• Oversee office access, locker allocation, and replacement of lost/damaged swipe cards.
• Order and maintain office and stationery supplies (IT equipment, catering, snacks, etc.) and manage facilities maintenance, security, fire wardens, and office equipment.
• Arrange staff and client gifts and company merchandise as required.
• Raise IT service requests for office-wide issues, act as escalation point for Australian IT tickets, and liaise with IT providers to maintain assets and office access.
• Activate wellbeing initiatives and manage company benefits.
• Promote a safe workplace by recording near misses, hazards, and incidents.
• Provide backup support for APAC offices when required.

Executive support

• Supporting regional, national and state leaders with setting key meetings and travel on an as needs basis.
• Supporting regional and country leaders with expenses and various admin on an as needs basis.

Finance, HR & Project Administration

• Manage all office purchase orders for Australia and ensure administration and office invoices are accurate and processed through the full payment cycle (PR, PO, Accounts Payable).
• Maintain accurate company card records, manage top-ups, and reconcile the office card.
• Liaise with the business to create and update vendor and client details.
• Support the Commercial Director with business system implementations (e.g., S4Hana, Monday.com, Concur) and assist with internal/external quality audits, document management, and ISO compliance on proposals and reports.
• Assist Client Services with editing, formatting, and data visualization of external documents and reports, plus other ad hoc support.
• Coordinate incentives for research participants, national meetings, and newsletter communications.
• Support HR with training coordination, registration, and logistics, and plan staff engagement events, team-building activities, and regional gatherings.
• Perform other ad hoc duties as required.

Marketing Support

• Create and maintain client records within the HubSpot environment
• Manage the HubSpot (or relevant system) environment including content calendars and cadence of communications
• Manage all Verian local websites with up-to-date content (Australia)
• Manage all client events and activities, supporting Federal and State Directors

Role Capabilities

• Ability to work well under pressure, prioritising important tasks while managing expectations.
• Excellent communication skills at all levels, ensuring the right messages are conveyed.
• Proven experience managing senior stakeholders' diaries; therefore, confidentiality is key.
• Being adaptable to ever changing circumstances.
• Is a self-starter and proactive with strong attention to detail.
• Demonstrated experience across the Microsoft office suite.

Why Join Us

• Learning and development opportunities to help you grow professionally.
• A collaborative, values-led team that supports your wellbeing and career progression.
• A diverse and inclusive workplace where everyone can thrive.
• A competitive salary and benefits package.
• Up to 5 weeks of annual leave.